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ACCESSIBILITY INFORMATION.

WELCOME & OUR COMMITMENT

Burnley FC is committed to making Turf Moor accessible and welcoming for supporters.

We recognise that every supporter’s needs are different, including non-visible disabilities, and we encourage anyone who may require support to contact us so we can discuss how best to help.

Booking Tickets & Access Registration

To help us understand and meet individual access requirements, supporters who require accessible seating or additional matchday support are asked to register their needs in advance.

This scheme is for supporters who require reasonable adjustments, including but not limited to:

Essential companion (personal assistant) tickets
Step-free or accessible seating
Accessible entrances
Queue assistance
Additional matchday support

Burnley FC works in partnership with Nimbus Disability and uses the Nimbus Digital Access Pass system.

You can apply for a free Digital Access Pass via Nimbus. As part of the application process, you will be asked to provide supporting evidence and details about your access requirements. Once approved, your Digital Access Pass is valid for three years. After approval, you will receive a Digital Access Pass ID number, which can be used when booking tickets and requesting support from the Club. If you would prefer to register for an Access Card, this can be selected during the application process at a cost of £15 for three years. The Access Card can be used to communicate your access requirements across thousands of venues and organisations nationwide.

If you already have a Nimbus Access Card, you do not need to apply again. How to register your details with Burnley FC To use your Access Card or Burnley FC Digital Access Pass (ID number found in your confirmation email), please email the Ticket Office at TicketOffice@BurnleyFC.com with the following information:

Your Access Card or Digital Access Pass ID number
Your full name
Your Claret Number (if applicable)

Personal Assistant (PA) Tickets

Supporters whose Access Card or Digital Access Pass includes the Essential Companion symbol may be eligible for a free Personal Assistant (PA) ticket. Please note:

The Club may request verification where required
The disabled supporter and their PA must enter the stadium and be seated together
PA tickets are only valid when the PA is attending with the registered disabled supporter

Any misuse of a PA ticket (for example, use without the disabled supporter attending) may result in sanctions

Planning Your Journey

We want your journey to Turf Moor to be as smooth and accessible as possible. Planning ahead can help ensure you arrive comfortably and on time.

Stadium Address

Turf Moor Harry Potts Way Burnley Lancashire BB10 4BX

By Car

We provide designated drop-off points to support disabled supporters and those who may find it difficult to walk longer distances. These drop-off points allow drivers to safely drop off and collect supporters
adjacent to the stadium car park entrance
The drop-off point is a short distance from the entrance to the South East Accessible Stand (B4)
It is approximately 70 metres from the entrance to the North East Accessible Stand (E1)
Accessible parking is available at Turf Moor for both visiting and home supporters on a match-by-match basis.
Please note that car parking spaces are chargeable and need to be booked or registered in advance. Spaces are limited and allocated subject to availability.

By Train

The nearest railway station to Turf Moor is Burnley Manchester Road, which is approximately a 15-minute walk from the stadium.

Directions from Burnley Manchester Road: Exit the station and travel down Centenary Way, where Turf Moor will be visible ahead. At the roundabout at the end of the road, turn right onto Yorkshire Street, which becomes Harry Potts Way. The stadium will be on your left-hand side.

An alternative station is Burnley Central, which is approximately a 20-minute walk from Turf Moor.

Directions from Burnley Central: From the station, follow signs for the town centre, then turn left towards the bus station. From there, walk down Yorkshire Street, which becomes Harry Potts Way. The stadium will be on your left-hand side.

For the most up-to-date accessible travel information for both stations, please consult the National Rail website.

By Bus

Burnley Bus Station is the main bus terminus and is situated relatively close to Turf Moor, approximately a 10-minute walk away, just off Centenary Way.

Directions from Burnley Bus Station: Exit the bus station and head towards the Gala Bingo Hall opposite. Use the underground footpath, then continue under the aqueduct onto Yorkshire Street. Follow Yorkshire Street, which becomes Harry Potts Way, and continue as previously described. The stadium will be on your left-hand side.

Arrival & Entering the Stadium

There are three accessible entrances at Turf Moor:

Visiting Supporters Entrance (B1)
South East Stand (B4)
North East Stand (E1)

Turf Moor currently has a total of 153 wheelchair bays and personal assistant seats.

This includes:

Over 80 wheelchair bays in the North East Stand, including some pitchside locations
45 wheelchair bays in the South East Stand
12 wheelchair bays in the Barnfield Construction Stand for visiting supporters

Ticket Office

The main ticket office is located to the side of the Turf Moor club shop on Harry Potts Way. If you wish to visit on a matchday, please check with us before travelling as opening times may vary.

The ticket office has ramped access, automatic sliding doors and a lowered counter. If you have any specific needs, please feel free to call the ticket office team ahead of your visit so we can discuss your requirements.

Ambulant Supporters

Ambulant disabled supporters can sit anywhere in the ground, provided they can safely access the area. If you have any specific seating requirements, please let us know at the point of purchase and we will try to accommodate you.

In addition to the 153 wheelchair bays, we have highlighted a number of easy-access seats throughout the stadium. We also have 28 ambulant supporter seats on Level 1 of the North East accessible stand. These are accessed by three small steps and are fixed seats.

Hearing, Visual and Sensory Support

Deaf or Hearing-Impaired Supporters

On matchdays, information is displayed on screens and communicated via the Public Address System. Please advise our access team ahead of matchday if possible so we can provide further assistance.

Blind or Partially Sighted Supporters

Complimentary audio commentary headsets are available upon request. Please contact our access team before attending the match to arrange this (info@burnleyfc.com). These headsets pick up Clarets Plus commentary for in-stadium listening.

Neurodiversity and Hidden Disabilities

Supporters are able to sit anywhere in the stadium, subject to availability. If you have specific seating requirements, please contact the access team to discuss them in more detail. We will make every effort to accommodate your needs.

Temporary Mobility Restrictions

Supporters with temporary mobility restrictions that may affect their access to Turf Moor must contact the Club ahead of the match so that alternative seating can be arranged on a match-by-match basis.

Please email slo@burnleyfc.com detailing how we can best facilitate your needs as well as an estimated duration so that we can talk through the options.

To accommodate your seat move, we may need to issue an alternative (paper) ticket, and so ticket collection pre-match is preferable.

Matchday Support Inside the Stadium

Burnley Football Club is committed to providing an inclusive and welcoming matchday experience for all supporters.

Stewards and matchday staff are located throughout Turf Moor and are trained to support disabled supporters and those with additional access needs. Assistance is available at any point during your visit — please speak to the nearest steward if required.

Toilets and Changing Facilities

Accessible toilets are available throughout Turf Moor and are clearly signposted.

We have 17 accessible toilets situated across the stadium at the following locations:

The accessible entrance for Visiting Supporters (B1)
The accessible entrance to the North East Stand
The accessible entrance for the South East Stand
The Jimmy McIlroy Stand hospitality
The Bob Lord Stand hospitality
The North Stand hospitality

A Changing Places facility is available on the ground floor of the North East Accessible Stand, providing additional support for supporters with complex needs.

Toilets are not key-controlled. If assistance is required, a steward or member of the access team will be happy to help.

For stand-specific toilet locations and detailed measurements, supporters are encouraged to consult the AccessAble guide to Turf Moor.

Clarets Store

The Clarets Store is fully accessible and located at Turf Moor.

Step-free access is available.
Wide aisles allow for ease of movement.
An
AccessAble guide
is available online, providing detailed accessibility information, photographs, and measurements to help you plan your visit in advance.

Assistance Dogs

Registered assistance dogs are welcome throughout the stadium.
If you are attending with an assistance dog, please inform the club in advance so we can ensure you have the appropriate match tickets and that any adjustments are in place.

Sensory Room

Our Sensory Room is a specially designed space that provides children and adults with a calming, safe and structured environment to enjoy the game with their family and friends.

The Sensory Room is accessed via the North East corner stand (B4), a quieter part of the stadium.

Features of the Sensory Room include:

Sound-proof glass
Quieter, calmer environment than the Stadium Bowl
Fibre Optic Sensory lights
Ear defenders
Unrestricted views of the pitch
Fidget/Sensory toys
Retreat space with soft seating, bubble tube, tactile surfaces, and light projections
Experienced support from members of our matchday team

To express your interest in the Sensory Room at Burnley FC, please fill out the form here.

Matchday Catering

Supporters with disabilities can order food and drink with support from our kiosk team, with an in-seat service available where required.

If you would like to use this service, please let our Supporter Services team know in advance of your visit so we can best support you.

On arrival, please make yourself known to a member of kiosk staff or your nearest steward, who will be happy to assist. Orders can be taken before the match and at half-time, with food and drink typically delivered to your seat within around 15 minutes of ordering, or at the start of half-time if pre-ordered.

Please note that, in line with Ground Regulations, alcohol is not served in these seating areas.

Kiosk facilities are available in the following accessible stand locations:

North East Accessible Stand – Level 2
South East Accessible Stand – Level 1

All kiosks and bars across the stadium operate on a cashless basis, with contactless payment accepted.

Away Matches & Accessible Away Tickets

If you have accessibility requirements and are considering attending an away match, we encourage you to discuss your needs prior to purchase so you know the facilities on offer at an away stadium, as these can differ from club to club.

Both the home and away club ticket office can advise you on which seating locations will be most suitable for your party in advance of the tickets being on sale.

If you have any questions about away matches or organised travel, please contact the club's Supporter Liaison Team at slo@burnleyfc.com.

Feedback, FAQs & Ongoing Improvement

For frequently asked questions and more information on our accessibility support, please see our Accessibility Helpdesk.

Do you have an Accessibility Guide?

Yes. In addition to our access statement and disabled supporter information, we have partnered with AccessAble to produce a detailed pan-disability accessibility guide for Turf Moor.

This guide is designed to support all visitors, particularly those with disabilities or additional access needs, in planning and making the most of their visit.

For more information, visit AccessAble – Burnley Football Club.

Do you consult with Disabled Supporters regarding your accessible support?

Yes. Burnley Football Club has an Inclusion Advisory Board, which we consult for ideas, feedback, and insight on accessible support. If you are interested in registering your interest, please contact EDI@burnleyfc.com.

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